Terms of Service

A Booking is confirmed only when we send you a written confirmation (email or SMS) including a unique reference number. The estimate shown during the online booking flow is indicative; final pricing is confirmed at the time of booking confirmation, after we have reviewed the property details you provided.

We reserve the right to reschedule or decline a Booking where the property condition or scope materially differs from what was described. In such cases, we will work with you in good faith to amend the scope or refund any deposit paid.

All prices are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated. Payment terms vary by service:

• Residential one-off services — payable on completion via card or bank transfer.
• Recurring residential bookings — billed after each visit.
• Commercial contracts — invoiced monthly, with payment due within 14 days.
• End-of-lease (bond) cleans — 50% deposit on booking, balance on completion.

Late payments may attract interest at the Reserve Bank of Australia cash rate plus 2% per annum, calculated daily.

We understand plans change. Cancellation and rescheduling fees are:

• More than 48 hours' notice — no fee.
• Between 24 and 48 hours' notice — 25% of the quoted price.
• Less than 24 hours' notice — 50% of the quoted price.
• No-show or denied access on the day — 100% of the quoted price.

We may waive fees in cases of genuine emergency at our discretion.

You are responsible for providing safe and timely access to the property at the scheduled time. This includes ensuring keys, codes or lockbox access are reliable, and that no hazards or pets are present that would interfere with the Service.

We reserve the right to refuse or stop a Service where conditions are unsafe (e.g. biohazards, hostile pets, structural risk) and to charge for time and travel already incurred.

We will perform the Service with reasonable care and skill, in accordance with the scope agreed in your Booking. If you are not satisfied, please notify us within 24 hours of completion and we will make reasonable efforts to rectify the issue at no additional cost.

We carry $20M public liability insurance and full WorkCover SA coverage. All staff are police-checked and trained.

To the extent permitted by law, our liability for any single Booking is limited to the price paid for that Booking. We are not liable for indirect, special or consequential losses, including loss of income or amenity.

Nothing in these Terms excludes, restricts or modifies the consumer guarantees and other rights you have under the Australian Consumer Law that cannot be excluded.

If you believe we have caused damage during a Service, please notify us in writing within 24 hours, including photos and a description. We will investigate promptly and, where we are responsible, repair, replace or compensate the affected item up to the limits of our insurance policy.

We are not responsible for pre-existing damage, items improperly secured, or items of exceptional value not disclosed to us in advance.

You agree to use our website only for lawful purposes. You must not attempt to interfere with the operation of the website, scrape large volumes of content, or use it to transmit unlawful or harmful material.

All content on our website (including text, images, logos and design) is owned by or licensed to us and is protected by copyright. You may not reproduce, distribute or create derivative works without our prior written consent.

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

Recurring service agreements may be terminated by either party with 30 days' written notice, unless otherwise agreed in a separate contract. We may suspend or terminate a Service immediately for breach of these Terms or non-payment.

These Terms are governed by the laws of South Australia, Australia. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of South Australia.

We may update these Terms from time to time. The version date is shown at the top of the page. Material changes will be communicated via our website and, where appropriate, by email. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at hello@premierkleanco.com or by post at Premier Klean Co., Adelaide, SA 5000, Australia.