Privacy Policy

We collect personal information that is reasonably necessary to provide our cleaning services, respond to enquiries, and run our business. The information we collect typically includes:

• Identity and contact details — name, email, phone number, suburb and address.
• Booking details — service type, property details (bedrooms, bathrooms, extras), preferred date and frequency.
• Payment information — handled exclusively via our payment processor; we do not store full card numbers.
• Communications — messages you send us via the contact form, email or phone.
• Site usage — anonymous analytics about how visitors use our website (pages viewed, device type, approximate region).

We use personal information for purposes including:

• Providing the services you request and managing your booking.
• Communicating with you about quotes, schedules, confirmations and follow-ups.
• Improving our website, services and customer experience.
• Complying with our legal and regulatory obligations.
• Sending you optional marketing communications (only where you have opted in — you can opt out at any time).

We share personal information only where necessary to deliver our services or where required by law. Our trusted service providers include:

• Payment processors (for processing your transactions).
• Email and communication providers (for sending booking confirmations and notifications).
• Cloud hosting and analytics providers (subject to confidentiality and security obligations).
• Insurers, accountants and legal advisors where required.

We do not sell or rent personal information to third parties for marketing purposes.

Our website uses cookies and similar technologies to keep your session active, remember preferences, and gather anonymous analytics. You can disable cookies in your browser settings, though some site features may not function as expected.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include encryption in transit, restricted access controls, vetted staff, and regular review of our security practices.

No method of transmission or storage is 100% secure. If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or out-of-date information.
• Withdraw your consent for marketing communications at any time.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us at hello@premierkleanco.com. We will respond within a reasonable time and will not charge you for making a request.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely destroy or de-identify it.

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us so we can delete it.

We may update this Privacy Policy from time to time. The version date is shown at the top of the page. Material changes will be communicated via our website and, where appropriate, by email.

If you have a question or complaint about this policy, please contact us at hello@premierkleanco.com or by post at Premier Klean Co., Adelaide, SA 5000, Australia.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.