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Quick answers.
Who owns and runs Premier Klean Co.?
We're a genuinely family-owned and operated business, started right here in Adelaide in 2023. The family is still on the tools most weeks, personally walks every new commercial site, and signs off every bond clean. When you call, you're talking to the people who actually do the work — not a call centre.
What does "family owned and operated" actually mean for me?
It means accountability sits with the family who runs the business, not a call centre. There are no franchise fees inflating your price and no subcontractors we've never met turning up at your door. If something isn't right, it comes back to us — and we'd rather fix it than lose your trust.
Will I get the same cleaner every visit?
Wherever possible, yes. Consistency is the whole point of running cleaning as a system — the same crew learns your space and your preferences. If your regular cleaner is ever on leave, we tell you in advance rather than springing a stranger on you.
Are you insured and police-checked?
Yes — $20M public liability and full WorkCover SA cover, and every team member is police-checked before they set foot on a job. Certificates are available on request, no questions asked.
What cleaning products do you use?
GECA-certified, plant-based products as standard — genuinely eco, not stock-photo "green" claims. Where a job needs hospital-grade disinfection, we step up to it. The right chemistry for the surface, every time.
How do you price a job?
For homes you get a fixed price online in about 60 seconds — no phone tag, no surprise hourly creep. For commercial, schools and larger sites, we'll come out for a free on-site audit and put a written, no-obligation quote in your hands.
Do you offer a bond-back guarantee?
We do. Our end-of-lease cleans follow the REISA-approved checklist, we send a photo report to your agent, and we back it with a written 24-hour re-clean window if the property manager flags anything.
What if I'm not happy with the clean?
Tell us within 24 hours and we'll come back and put it right at no extra cost. Bond cleans carry the written re-clean guarantee; for residential we stand behind the work with a money-back promise. We take it personally when we miss.
Which areas do you service?
All Adelaide metro suburbs, plus most surrounding townships within about 50km of the CBD. If you're not sure whether we reach you, just ask — we'll tell you straight.
Can I get a free on-site inspection?
Absolutely, and we'd encourage it for offices, venues, schools and government sites. We'll walk the space with you, understand what you need, and put a no-obligation quote in writing. No pressure, no sales script.
What are your payment terms?
Residential is paid on completion by card or bank transfer. Commercial clients are on 14-day invoice terms. Every job comes with a proper tax invoice and our ABN — never a "cash job" handshake.
Do you bring your own equipment and supplies?
Yes — our crews arrive fully equipped with their own machines, cloths and GECA-certified products, so you don't need to provide anything. For ongoing commercial sites we can also manage consumables restock if you'd like.
How quickly will you respond to an enquiry?
Under two hours on average during business hours, Monday to Friday. We read every message and reply personally — you won't get an auto-responder and then silence.